Shipping policy

Thank you for shopping with ROBBINNETWORK TECHNOLOGY COLTD. Based in the United States, our online store specializes in a wide variety of stylish and functional bags for daily use. We prioritize standardized order handling, rigorous pre-shipment quality inspections and secure logistics packaging for all bag products, dedicated to providing reliable and intact delivery services for every global customer.

1. Order Processing Time

All successfully confirmed and fully paid bag orders will undergo internal verification, quality inspection and professional protective packaging within 1 to 3 business days. Our warehouse operations are closed on weekends and official U.S. public holidays, with no order processing conducted during non-business periods.

During major promotional events and seasonal shopping peaks with elevated order volumes, standard processing timelines may be moderately extended. Our team will deliver timely email notifications to customers once noticeable delays occur, keeping buyers informed of the latest order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all bag orders are calculated individually based on package weight, dimensional size and shipping destination. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page before payment, with no hidden charges or additional fees.

We offer standard shipping services for all in-stock bag items, with an estimated delivery period of 15 business days after warehouse dispatch. This timeframe is only a preliminary reference. Actual delivery speed may be affected by logistics carrier schedule adjustments, customs clearance progress, adverse weather conditions, regional logistics limitations and holiday operational suspensions.

3. Shipment Confirmation and Order Tracking

Once your bag order completes all pre-delivery inspections and is officially shipped out, you will receive an automated confirmation email that includes your exclusive tracking number and official logistics service details.

Tracking information will be activated and available for real-time online inquiries within 24 to 72 hours after the logistics carrier picks up your package. Temporary data synchronization delays are normal in cross-border logistics. You may contact our customer support team for manual status checks if no tracking updates appear after 72 hours.

4. Incorrect Address Disclaimer

Customers are solely responsible for providing accurate, complete and deliverable shipping addresses, valid zip codes and active contact information during checkout. Please carefully verify all delivery details before finalizing payment to avoid delivery errors and package returns.

ROBBINNETWORK TECHNOLOGY COLTD shall not be held responsible for misdelivery, delivery failure or package loss resulting from incorrect or incomplete address information provided by customers. Any packages returned to our warehouse due to address errors will require customers to bear all reshipping expenses independently, and original shipping fees are non-refundable.

5. Lost or Damaged Packages

If your package is confirmed lost during cross-border transportation, please submit a loss inquiry request to our after-sales team within 2 calendar days of your expected delivery date. We will collaborate with official logistics providers to conduct full traceability investigations and resolve the issue promptly.

Long-distance transportation may cause unavoidable extrusion, abrasion or collision damage to bag products and outer packaging. If you receive damaged or defective items, please reach out to our after-sales team within 24 hours of delivery. You must provide clear, original photos of both the full packaging and damaged product areas as valid evidence for our review and resolution processing.

6. Bag Care and Usage Notice

Our bag collections are manufactured with premium leather, canvas, nylon and other durable high-quality materials. Each product is equipped with tailored care instructions matching its material characteristics, covering correct daily usage, cleaning and scientific storage methods.

Product fading, deformation, accessory damage and structural failure caused by improper cleaning, unsuitable storage environments, unauthorized alteration or personal misuse are not categorized as quality issues. ROBBINNETWORK TECHNOLOGY COLTD will not provide after-sales warranty or compensation for man-made damage caused by irregular use and maintenance.

7. International Shipping and Customs Notice

All cross-border international shipments are subject to the destination country’s local trade rules and customs supervision policies. Import duties, customs clearance fees and other statutory import taxes may apply based on regional regulatory standards.

All customs-related charges incurred during international transportation are the sole responsibility of the customer. Product prices and shipping fees do not cover any customs or import expenses. We are not liable for package detention, mandatory return or economic losses caused by unpaid customs fees or violations of local import regulations.

8. Contact Information